Right of withdrawal and make a return
Right of withdrawal
If the contract is revoked by the customer, the seller will refund all payments already made by the customer (with the exception of the costs for the outward shipment to or the return shipment by the customer) immediately and at the latest within 30 days from the day on which the written notification of the revocation and, moreover, the object of sale returned by the buyer has been received by the seller. The repayment of the purchase price is conditional upon the safe return of the products to the Seller within the meaning of the above §10 clauses 1 and 2 (products without signs of use). In the event of a reduction in value of the returned products, the Seller shall be entitled to retain the entire purchase price.
Make a return
Returned products will only be accepted unworn and undamaged or altered in any form. All labels and tags must remain on the product and returned in their original packaging. Please note, the return of Stockings and Stay-Ups is only accepted when returned unopened.
The return is really easy:
- Send an email to email@example.com, including your order number.
- Pack the product you want to return in the above mentioned condition.
- Use the return label that was included in your package for free return.